Privacy Policy

Information We Collect

We collect the information travellers choose to send through forms, email, comments, account features, or booking requests.

Travel document details, including a document type, name, number, issuing country or region, date of birth, and applicable gender, are optional at the enquiry stage and are collected only when a traveller chooses to provide them.

Optional travel document details that are submitted are stored with the enquiry even when the traveller does not choose to save a separate copy to a member account.

Website systems may also record standard technical information such as browser type, device details, pages visited, and referring pages.

How We Use Information

We use traveller information to answer enquiries, prepare itineraries, confirm availability, operate booked services, and provide customer support.

We may use aggregated or non-identifying information to understand which tours, destinations, and articles are most useful to visitors.

Sharing and Disclosure

We do not sell traveller contact details.

We only share information with guides, drivers, hotels, ticketing services, transport providers, payment processors, technology providers, or other partners when needed to answer a request or operate a confirmed service.

Travel document details are used to prepare or operate the requested booking. Confirmation emails may list traveller names but do not repeat document numbers or birth dates. A separate copy is saved to a member account only when the signed-in traveller chooses that option.

Cookies and Analytics

The website may use cookies or similar technologies to remember basic preferences, support account features, measure site performance, and understand visitor movement.

Visitors can manage cookies through browser settings. Disabling cookies may affect some interactive or account-related features.

Data Retention, Security, and Updates

We keep enquiry, booking, account, comment, and service records for as long as reasonably needed for customer support, accounting, legal compliance, dispute handling, and site operations.

We restrict access to booking information to authorized systems and staff. Travellers may contact us to request access, correction, or deletion of document details stored with an enquiry or member account, subject to legal and operational retention requirements.

This policy may be updated as the website, booking workflow, technology, or legal requirements change.